FAQs

Creating an account is easy. Click on the ‘Sign Up’ button at the top right of our homepage and fill in your details. You’ll receive a confirmation email to verify your account.

If you’ve forgotten your password, click on ‘Forgot Password’ on the login page. Enter your email address, and we’ll send you a link to reset your password.

To update your account information, log in to your account and go to the ‘My Account’ section. Here, you can edit your personal details, address, and payment information.

Log in to your account and navigate to the ‘Order History’ section to view all your past orders.

We accept exchanges within 30 days of purchase, provided the item is in its original condition and packaging. Please contact our customer service team to initiate an exchange.

To initiate an exchange, please contact our customer service team with your order number and the details of the item you wish to exchange.

Exchange shipping charges may apply based on your location. Our customer service team will provide you with the relevant information.

Once we receive the item, we will process the exchange within 5-7 business days and notify you via email.

Nashwa Jewelry is based in the heart of the Middle East, drawing inspiration from the rich cultural heritage of the region.

Currently, Nashwa Jewelry operates exclusively online, allowing us to serve clients from around the world.

Yes, we offer bespoke jewelry services. Please contact us to discuss your requirements and schedule a consultation.

You can reach our customer service team via email at support@nashwa.local or call us at +971 2 449 7044

We offer reliable shipping through DHL Express. Shipping charges are based on your location and will be calculated at checkout.

Yes, we ship internationally. Delivery times and charges will vary based on your location.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the DHL website.

If your package is delayed, please contact our customer service team, and we will assist you in resolving the issue.

We accept all major credit cards, including Visa, MasterCard, and American Express. Payments are securely processed through our banking institute.

Yes, your payment information is securely processed and protected using the latest encryption technology.

Currently, we accept only one payment method per order.

Any additional fees for international transactions will depend on your bank’s policies. Please contact your bank for more information.

Yes, we offer complimentary gift wrapping services. You can select the gift wrapping option at checkout.

Absolutely! You can add a personalized message during the checkout process, and we will include it with your gift.

Yes, we can ship gifts directly to the recipient. Simply provide the recipient’s address during the checkout process.

If the recipient needs to exchange the gift, they can contact our customer service team with the order details, and we will assist them with the process.